COMPTROLLER GENERAL, NIGERIA IMMIGRATION SERVICE CHARGES OFFICERS TO EXCEED CUSTOMERS EXPECTATIONS AS THE SERVICE CELEBRATES INTERNATIONAL CUSTOMER WEEK
As the world celebrates International Customer Service Week with the theme: “Above and Beyond”, the Nigeria Immigration Service is holding a week-long programme aimed at appreciating its customers for the robust engagements being enjoyed with them overtime, and to reflect on strategies required to reposition the Service for excellent Service delivery.
Addressing Participants at the Programme, the Comptroller General of Immigration Service, KN Nandap, pcc, mmis, fsmn, ably represented by the Deputy Comptroller General, Human Resource Management (DCG-HRM), AJ Umanah, said, ‘Service under the Current Administration of President Bola Ahmed Tinubu GCFR, and the Ministerial Stewardship of the Honourable Minister of Interior(HMI), Dr. Olubunmi Tunji-Ojo has ‘grown in leaps and bounds in the Customer Service, staff welfare and Infrastructure.’ According to her, uppermost on her mind since appointment as Comptroller General, has been ‘how to improve customer service through seamless, timely, efficient and quality service delivery and holistic approach to staff development and welfare.
The CGIS stated that NIS’ commitment to customer service can be visibly seen in the progress being made in Passport automation, Visa policy 2024, welfare/capacity building. Others are virtual solutions including the construction of Command and Control Centre, e-gates and Advanced Passenger Information/Passenger Name Record (API/PNR) which are critical to border security and attraction of Foreign Direct Investment (FDI) to the Country. She urged Officers to work diligently at exceeding customers’ expectations, as their work will speak for them long after leaving the Service.
The Special Assistant (SA), Service Compact with All Nigerians (SERVICOM), to the CGIS, MA Abubakar, in a speech observed that Customer Service is the core of human existence. He outlined that the week-long event will feature the conduct of a monitoring and evaluation exercise to NIS customers in FCT and capacity-building training for officers towards living up to the theme of this year’s International Week.
In her remarks, the National Coordinator and Chief Executive Officer, SERVICOM Office, Presidency, Mrs Nnenna Akagemeli, identified Nigeria Immigration as one of the Customer Service Agencies of Government. She further stated that the great improvement made in service delivery has led to a drastic reduction in the number of complaints from the public; hence, emphasised the need to sustain the tempo.
DCI KT Udo
Service Public Relations Officer,
Service Headquarters, Abuja.
10th October, 2024.
