Nigeria Immigration Service Service Level Agreement

Service Level Agreement

Several corpus of work on immigration categories abound in the Nigeria Immigration Service. However, none has been designated ‘Nigeria Immigration Service Service Level Agreement’ before now. This is not because the NIS Service Level Agreement is entirely novel to the NIS or her operations. What may be new is the commitment and accountability the SLA evokes; the  understanding it requires, the practicability (catalyst) it offers and, the attitudinal change it  seeks to emproject.

Overtime, the propensity to reposition the Service as a huge player in international migration matters and a frontline Immigration Service has led to several reforms in the NIS. Further to this is the need to make the country convivial for investors and businesses to thrive. This is the central theme of the Seven Point Agenda of the President Ahmed Bola Tinubu led administration and the benefits cannot be underestimated.

The NIS Service Level Agreement is a contract between the Service and her service seekers. It codifies our responsibilities as service givers and the requirements and conditions for such services to be obliged. While articulating the facilities/services our service seekers should expect upon meeting all conditions and providing the requisite documents, the SLA also empowers the NIS personnel to ensure that our obligations and responsibilities to our service seekers are consistently and expeditiously met by removing all bureaucracies and bottlenecks hitherto experienced thereto.

The present administration’s commitment to staff welfare and capacity building under His excellency, President Bola Ahmed Tinubu has been unparalleled in the history of Public Service in Nigeria. With this impetus, the NIS will continue to engage relevant reforms aimed at raising the dial of timely, qualitative and efficient service delivery. We are grateful to the Presidential Enabling Business Environment Council (PEBEC) for creating the platform for the realization of this document.

The Nigeria Immigration Service will not rest on its oars until her mission statement is fully realized: “To strengthen the security and prosperity of Nigeria through humane, proactive, effective and efficient border security and migration management”. We do not only believe that accountable, efficient and quality service delivery is possible; we look forward to an NIS where these values will be culture: a way of life.

KEMI NANNA NANDAP pee, mmis, fsm.

Comptroller General of Nigeria Immigration Service.