NIS ADDRESSES TECHNICAL CHALLENGES ON CONTACTLESS PASSPORT APPLICATION SYSTEM
NIS ADDRESSES TECHNICAL CHALLENGES ON CONTACTLESS PASSPORT APPLICATION SYSTEM
Nigeria Immigration Service acknowledges the recent technical challenges encountered by some Nigerians in the diaspora while using the Contactless Biometric Passport Application System. The Service assures the public that its technical team is actively working to resolve these issues and restore optimal functionality.
2. To enhance user experience and ensure seamless transactions, NIS has upgraded and scaled up the system’s payment gateway. Since its launch, the Contactless Biometric Passport Application System has successfully processed and issued over 15,000 passports to Nigerians abroad, underscoring the Service’s commitment to innovation and efficiency in passport administration.
3. Applicants who do not receive their payment One-Time Password (OTP) are advised to check their spam folders. Additionally, users are encouraged to review eligibility criteria and other requirements on the website when applying. All previously identified issues within the app are currently being addressed.
4. Nigeria Immigration Service remains steadfast in its mission to deliver transparent, reliable, and high-quality services to Nigerians worldwide.
5. For further assistance on matters relating to NIS Contactless App (NIS MOBILE), applicants are advised to reach the NIS Support Team through any of the following channels:
In-App Chat: Select “Support” → “Chat with Us”
Email: support@immigration.gov.ng
X (Twitter): @nigimmigration
Instagram: @nigimmigration, @nis_response
Facebook: @nigimmigration, @nis-response
Contact Center Numbers: 09121900655, 09121556359, 09121477092
(Mondays to Fridays, 9:00 a.m. – 6:00 p.m.)
e-Signed
ACI AS Akinlabi
Service Public Relations Officer
Nigeria Immigration Service Headquarters, Abuja
29th September, 2025.
