NIS ADDRESSES TECHNICAL CHALLENGES ON CONTACTLESS PASSPORT APPLICATION SYSTEM

NIS ADDRESSES TECHNICAL CHALLENGES ON CONTACTLESS PASSPORT APPLICATION SYSTEM

Nigeria Immigration Service acknowledges the recent technical challenges encountered by some Nigerians in the diaspora while using the Contactless Biometric Passport Application System. The Service assures the public that its technical team is actively working to resolve these issues and restore optimal functionality.

2. To enhance user experience and ensure seamless transactions, NIS has upgraded and scaled up the system’s payment gateway. Since its launch, the Contactless Biometric Passport Application System has successfully processed and issued over 15,000 passports to Nigerians abroad, underscoring the Service’s commitment to innovation and efficiency in passport administration.

3. Applicants who do not receive their payment One-Time Password (OTP) are advised to check their spam folders. Additionally, users are encouraged to review eligibility criteria and other requirements on the website when applying. All previously identified issues within the app are currently being addressed.

4. Nigeria Immigration Service remains steadfast in its mission to deliver transparent, reliable, and high-quality services to Nigerians worldwide.

5. For further assistance on matters relating to NIS Contactless App (NIS MOBILE), applicants are advised to reach the NIS Support Team through any of the following channels:

In-App Chat: Select “Support” → “Chat with Us”

Email: support@immigration.gov.ng

X (Twitter): @nigimmigration

Instagram: @nigimmigration, @nis_response

Facebook: @nigimmigration, @nis-response

Contact Center Numbers: 09121900655, 09121556359, 09121477092

(Mondays to Fridays, 9:00 a.m. – 6:00 p.m.)

e-Signed

ACI AS Akinlabi

Service Public Relations Officer

Nigeria Immigration Service Headquarters, Abuja

29th September, 2025.

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Nigeria Immigration Service Announces amnesty window for visa overstayers to regularize immigration status

Nigeria Immigration Service Announces amnesty window for visa overstayers to regularize immigration status.

In a bid to enhance compliance with the New Visa Regime and reinforce a secure and transparent migration system, the Federal Government through the Ministry of Interior and the Nigeria Immigration Service, announces an Expired Visa Initiative (Amnesty). This initiative provides a unique window for foreigners currently residing in Nigeria with expired immigration status to regularize their stay without facing penalties.

2.⁠ ⁠The initiative, which commenced on 1st May 2025, runs until 30th September 2025, and specifically applies to individuals who have either overstayed their visas or violated their visa conditions.

3.⁠ ⁠The amnesty applies to the following categories:

• Foreign nationals with Expired Visa on Arrival (VoA);

• Holders of Expired Single and Multiple-Entry Visas.

• Individuals with an Expired Combined Expatriate Residence Permit and Aliens Card (CERPAC), where renewal has exceeded 30 days post-expiration.

4.⁠ ⁠All affected foreign nationals are urged to promptly regularize their stay through https://amnesty.immigration.gov.ng within the grace period to avoid overstay penalties. 

5.⁠ ⁠To ensure the Amnesty application process is seamless, the Nigeria Immigration Service has assembled a support team to assist with Amnesty applications. Contact the support team via email at amnesty@immigration.gov.ng 

6.⁠ ⁠The Nigeria Immigration Service remains committed to facilitating lawful migration, safeguarding National Security, and promoting transparency and efficiency across all immigration processes.

7.⁠ ⁠For further information, kindly visit the Nigeria Immigration website https://immigration.gov.ng 

 e-Signed

ACI AS AKINLABI

Service Public Relations Officer

Nigeria Immigration Service Headquarters, Abuja

5th July, 2025

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Implementation of the e-visa application system and automated landing and exit card

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